Job Description

Provisioning Agent

Our company promise is to provide our employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Provisioning Agents extend hospitality to Southwest's internal and external customers within the provisioning warehouse, on the aircraft, and on the ramp. This role prepares the cabin for a flight's departure by stocking the aircraft with snacks and drinks, collaborating with crew members to ensure high-quality inflight service, and working with ground operations teams to complete tasks by set times. Provisioning Agents are detail-oriented and enjoy working in a dynamic, safe environment.

This role is part of a collective bargaining agreement (CBA), and it includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Duties and Responsibilities

Warehouse area:

• Works in warehouse, preparing items for stocking and operating forklift and pallet jacks as necessary
• Packs and repacks liquor, beer, wine containers and completes inventory with an electronic device
• Loads and stores multiple bags of ice for loading onto provisioning trucks
• Handles 30 or more bags of ice a day per shift
• Prepares perishable items for stocking on aircraft
• Reviews flight information to plan for snack flights
• Consolidates snacks which are consumed for future flights
• Packs and repacks entertainment kits and assures aircraft is equipped with such kits
• Keeps work area clean by sweeping, mopping, wiping down counter tops and organizing warehouse supplies
• Maintains provisioning truck in a clean orderly manner
• Prepares for the provisioning of flights by stocking provisioning trucks with items from the warehouse on a frequent basis

Ramp Area:

• Loads, unloads and services company aircraft
• Transports company material (COMAT) to and from aircraft
• Performs job in a safe manner in compliance with company, contractual and regulatory requirements
• Safely drives and operates a provisioning truck in the airport ramp area
• Works in the vicinity of and between passenger terminals, aircraft, hangers, jetways, warehouses, and air freight facilities, both indoors and outdoors
• As qualified, operates all motorized ground service equipment (including bag tugs, golf carts, forklifts, pallet jacks, and passenger vehicles) assigned by the company to complete airline operations
• May be exposed to a wide variety of weather conditions, jet and machinery noises, dirt and dust for extended period of time
• Stocks the aircraft galley with ice, beverages, soda, pre-packed liquor, beer, wine, snacks, cups, paper products and other provisions
• Equips aircraft cabin interiors for flights with equipment and supplies such as passenger amenities
• Empties trash receptacles, mops galley areas, mops lavatory floor, restock lavatory compartments, and wipes/cleans galley and lavatories
• Hand cleans interior of aircraft by hand sweeping and dusting, and uses specialized cleaning fluids and materials, using mechanized cleaning aids as required
• Transports cabin, commissary, and cleaning equipment between aircraft and storage areas
• Provisioning aircraft must be accomplished during a prescribed ground time

General:

• Works as a member of lean staff operating out of cities served by the airline
• Wears visual identification required by the company, prominently displayed for ready recognition
• Responds to internal customer inquiries
• Attends initial and ongoing training (classroom and on-the-job), and keeps current on knowledge, information, and equipment to gain proficiency
• Duties may vary by size and organization of provisioning station
• Provides friendly service to and maintains positive relationships with all internal and external customers
• Works in a cooperative spirit to ensure the success of our company
• Must be able to meet any physical ability requirements listed on this description
• May perform other job duties as directed by employee's leaders

Skills, Knowledge and Abilities

Must be able to read, write and fluently speak and understand the English language

Must be able to successfully complete Provisioning Agent training (classroom and on-the-job) and probationary and/or evaluation period

Prior to completion of probationary period, employee must abide by the Probationary Attendance Control Policy

Employee must maintain a satisfactory rating on all performance evaluations, which are given at 50 day, 100 day, 150 day and annually

Must be aware of hazardous situations and be able to handle emergencies as needed

Must work under tight time constraints to accomplish quick turns of aircraft

Must be alert to moving vehicles, aircraft, or personnel

Must be able to use radio equipment

Must be able to communicate information and instructions verbally and/or with radio equipment

Must be able to type and/or use computer keyboard with sufficient speed to meet demands of the job

Must be able to work on provisioning trucks and provisioning stands at heights of 10 feet or above

Must be able to read documents, follow instructions, learn and understand provisioning procedures, rules, and regulations including federal and local security regulations

Education

No education requirement

Experience

No experience requirement

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